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Advanced Material Support - Service 2nd

United States
Work Location:
North Carolina
Advertising End Date:
29 Feb 2020
Job Type:
About The Opportunity
Accomplish tasks ensuring service shipments are shipped on-time and accurately based on customer specific requirements.  


Key Responsibilities

Key Responsibilities

Comply with all company and departmental policies and procedures.

  • Monitor all outbound service shipments, drop shipments and open order reports daily.
  • Prepare all outbound service orders using current GKN/Customer shipping standards.
  • Create/Generate Label Matrix shipping labels as required.
  • Monitor and maintain packaging stock levels, order material as needed.
  • Monitor and perform all required SAP transactions for service shipments.
  • Perform a service shipment audit on all outbound service orders.
  • Assist with maintaining and creating new work instructions as required.
  • Assist shipping technicians as needed.
  • Schedule LTL freight, UPS and FedEx shipments daily.
  • Working knowledge of all shipping standards (GMCCA, GMK Service, Ford, Chrysler MOPAR).
  • Assist with inventory control of service parts and finished goods

  • Any other tasks and duties as assigned.

Key performance Indicators

Customer Service DSA for Service Shipments

  • Service Customer Complaints
  • Q1 Score from Ford for service items

Qualifications / Experience / Skills

Excellent verbal and writtencommunication skills

Strong interpersonal skills

Excellent organizational skills withability to handle multiple tasks

Detail conscious

Good computer skills withworking knowledge of MS Office, SAP, TMA Portal, UPS, Fed Ex Websites and GKNWork Instructions.

About Us

GKN is a global engineering business. We design, manufacture and service systems and components for most of the world’s leading aircraft, vehicle and machinery manufacturers. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to better in everything we do. GKN operates three divisions: GKN Aerospace, GKN Driveline and GKN Powder Metallurgy employing 56,000 people in more than 30 countries. 

Diversity and Inclusion

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.

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