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IT Support Engineer (MA IT/G/B/Z)

Country:
Poland
Work Location:
Olesnica
Advertising End Date:
31 Mar 2019
Job Type:
Regular
About The Opportunity
GKN Driveline jest światowym liderem w projektowaniu technologii przenoszenia mocy, ekspertem w zakresie napędu klasycznego, hybrydowego i elektrycznego. Jesteśmy partnerem w integracji światowego przemysłu motoryzacyjnego, dostarczając właściwe dla danego producenta wysokiej klasy rozwiązania stosowane przy produkcji samochodów od miejskich po sportowe i od zaawansowanych napędów na cztery koła po inteligentne hybrydy. GKN zatrudnia ponad 26 500 pracowników w 46 zakładach produkcyjnych w 22 krajach na całym świecie
Key Responsibilities

q  Incident / Request ticket resolution to SLA through global Service Desk

q  Maintain KB articles as relevant to ticket resolution and research completed

q  Operating local infrastructure in line with global standards and in cooperation with global support teams

q  Operation of local site in line with ITCC

q  Upgrading infrastructure in line with global standards on life cycle management and in cooperation with global support teams

q  Training end users in internal standards & global ways of working

q  Training end users in security awareness

q  Maintain 100% compliance with Software licensing at supported location/locations

q  Administration of logon accounts where automated provisioning processes do not exist

q  Management of applications / equipment not under global support process

q  Local data backup and recovery process

q  Local operational costs management, such as telephony, maintenance contracts

q  Refer any request for IT products that fall outside of defined standards to IT Manager and assist with request process into Build Function hopper process

 

Qualifications / Experience / Skills

Formal Qualifications

Essential

Relevant Degree or Equivalent Experience

Desirable

Any Certifications in the products used within Driveline

ITIL Foundations Certified

 

Specific Functional Capabilities, Knowledge and Skills Required

Essential

Min 1yrs IT support in global manufacturing environment

Desirable

Experience working in a multi country user support model

Experience working with ITIL transition management

 

Language Skills (Highlight if Essential or Desired)

Local language - Essential
English language - Desired

About Us
Codziennie wprawiamy w ruch koła setek milionów samochodów na całym świecie, sprawiamy, że latają tysiące samolotów, dostarczamy moc zdolną poruszyć ziemię, aby wydała plon i tworzymy komponenty dla wszystkich gałęzi przemysłu, które wpływają na życie ludzi na całym świecie.
Diversity and Inclusion

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.

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